Privacy Policies
This Privacy Policy explains how The Quiet Earth, a registered trade name of Prime Goods Shoppe LLC (“we,” “us,” or “our”), collects, uses, and protects your personal information when you visit thequietearth.co or make a purchase. It should be read together with our Terms & Conditions.
1. Scope
This policy applies to personal information we collect through our website, when you place an order, create an account, contact us, or subscribe to our communications. By using our website or providing your information, you consent to the practices described here. If you do not agree, please do not use the website or provide personal information.
2. Information We Collect
Information you provide:
- Name, email address, shipping and billing address, and phone number (if given);
- Order details and purchase history;
- Account login details, if you create an account;
- Messages you send us through contact forms or email.
Information collected automatically: When you visit our website, we (and our service providers) may automatically collect device and usage information — such as IP address, browser type, pages viewed, and referring links — through cookies and similar technologies (see Section 3).
Payment information: Card and payment details are entered directly with our payment provider (Stripe) and are processed by them; we do not collect or store your full card details on our servers.
3. Cookies & Analytics
We use cookies and similar technologies to operate the website and understand how it is used. These fall into two broad groups:
- Essential cookies — required for core features such as your shopping cart, checkout, and account login. These are always on.
- Analytics and marketing cookies — help us measure traffic and improve the site, and may support advertising. We use or may use tools such as Google Site Kit / Google Analytics [and add any others you enable] for this purpose. These tools may set their own cookies and process data under their own privacy policies.
You can control or disable non-essential cookies through your browser settings and, where offered, through a cookie-consent banner on our site. Blocking essential cookies may affect how the website works.
4. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and deliver your orders, and send order confirmations and updates;
- Provide customer service and respond to your inquiries;
- Operate, secure, and improve our website and products;
- Detect and prevent fraud and misuse;
- Send marketing communications where you have opted in (see Section 5);
- Comply with our legal obligations.
We process your information where it is necessary to perform our contract with you, where we have a legitimate business interest that does not override your rights, where you have given consent, or where required by law.
5. Email & Marketing Communications
Transactional emails (order confirmations, shipping updates, and service messages) are sent as a necessary part of your order and are not marketing.
Marketing emails (newsletters, promotions, new-product announcements) are sent only if you opt in — for example, by subscribing on our website or at checkout. If we use an email marketing provider, your contact details will be shared with them solely to deliver these communications, under their privacy policy.
You can unsubscribe at any time using the link in any marketing email or by contacting us. Opting out of marketing does not stop transactional emails related to your orders.
6. How We Share Your Information
We do not sell your personal information. We share it only as needed to run our business:
- Payment processing — with Stripe, to process payments securely;
- Order fulfilment — with shipping couriers and logistics partners, to deliver your order;
- Website & analytics — with providers such as our host and analytics tools (e.g. Google) that help us operate and measure the site;
- Email/marketing — with our email provider, if you have opted in;
- Legal and safety — when required by law, or to protect our rights, users, or the public.
These providers may only use your information to perform services for us, and we ask them to protect it. We may also transfer information as part of a merger, acquisition, or sale of assets, subject to this policy.
7. Data Retention
We keep your personal information only as long as needed for the purposes described here — for example, to fulfil your order, provide support, and meet legal, tax, and accounting requirements. Order and transaction records are typically retained for [the period required by applicable tax/accounting law, e.g. several years]. When information is no longer needed, we delete or anonymize it.
8. Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate information;
- Request deletion of your information;
- Opt out of marketing communications and, where applicable, targeted advertising;
- Ask us not to “sell” or “share” your information (we do not sell it).
Residents of Virginia and other U.S. states with privacy laws may exercise these rights under those laws. If we begin serving customers in the EU or UK, additional rights under the GDPR/UK GDPR will apply. To make a request, contact us using the details in Section 11; we may need to verify your identity first.
9. Data Security
We take reasonable technical and organizational measures to protect your information, including serving the site over HTTPS and relying on a trusted payment provider (Stripe) that handles card data on its secure systems. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential and contact us if you suspect any unauthorized use.
10. Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 13 (or the minimum age required in your jurisdiction). If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Changes & Contact
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “last updated” date above will reflect the latest version. Significant changes may be highlighted on the site or by email.
For privacy questions or to exercise your rights, contact:
The Quiet Earth — a registered trade name of Prime Goods Shoppe LLC Email: info@thequietearth.co Location: Virginia, United States