Terms & Policies
1. Overview
Welcome to our store. By accessing or purchasing from our website, you agree to be bound by the following Terms & Policies. These apply to all users, including browsers, customers, and merchants.
Our products are handmade, eco-friendly items such as hemp bags and felt toys, crafted with care and sustainability in mind.
2. Products & Pricing
- All products are handmade; slight variations in color, size, and design are natural and part of their uniqueness.
- We strive to display product images and descriptions as accurately as possible, but exact representation cannot be guaranteed.
- Prices are subject to change without prior notice.
- We reserve the right to discontinue any product at any time.
3. Orders & Payments
- Orders are confirmed only after successful payment.
- We accept secure payment methods (e.g., cards, digital wallets, or other listed options).
- We reserve the right to refuse or cancel orders suspected of fraud or unauthorized activity.
4. Shipping Policy
- Orders are processed within [7-10 business days].
- Delivery times may vary depending on location and courier services.
- Customers are responsible for providing accurate shipping details.
- We are not responsible for delays caused by customs, natural events, or courier issues.
5. Returns & Refunds
- Due to the handmade nature of our products, returns are accepted only for:
- Damaged items
- Incorrect items received
- Return requests must be made within [1 day] of delivery.
- Items must be unused and in original condition.
- Refunds will be processed after inspection of returned items.
- Shipping costs are non-refundable unless the error is on our side.
6. Sustainability Commitment
- Our products are made using eco-friendly, natural, and sustainable materials such as hemp and wool.
- We support ethical production practices and fair wages for artisans.
- Packaging is kept minimal and environmentally responsible whenever possible.
7. Intellectual Property
- All content on this site (images, logos, text, product designs) is the property of the store and may not be used without permission.
8. User Conduct
You agree not to:
- Use our website for unlawful purposes
- Transmit harmful or malicious code
- Attempt to breach website security
9. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Handmade items should be used as intended; we are not responsible for misuse.
10. Privacy Policy
- We collect personal information (such as name, email, and address) solely for order processing and customer service.
- Your data is kept secure and will not be sold or shared with third parties except as required for order fulfilment.
11. Changes to Terms
We reserve the right to update or modify these Terms & Policies at any time. Changes will be effective immediately upon posting on the website.